Terms & Conditions

The following Terms and Conditions apply to the use of this Web site as well as all transactions conducted through the site.

All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.  All notices from JL-Exotics to You may be posted on our Web site and will be deemed delivered within thirty (30) days after posting. Notices from You to JL-Exotics shall be made by e-mail sent through the contact page on our Web site.

At this time, JL-Exotics ships merchandise only to locations within the continental United States and not to international locations. Nor does JL-Exotics ship to Alaska, Hawaii, Puerto Rico, Guam or the US Virgin Islands. The risk of loss and title for all merchandise ordered on this Web site pass to you when the merchandise is delivered to the shipping carrier.  

NOTE: All shipping and handling charges are non refundable. Additional shipping costs for free replacement products falling within our "Live Arrival" guarantee must be paid by the purchaser.  

Local pickup is by appointment only - no exceptions. Thank you.  

Shipping and Handling Rates for Continental U.S. 

All shipping and handling charges are minimum estimated cost. We reserve the right to notify you of any additional fees due to cover the actual shipping expenses plus a nominal packing charge if applicable. FedEx Priority Overnight is used to ship live animals. Hold at the nearest FedEx location is preferred. Buyer pays actual shipping costs - usually $40-$85 which includes special packing, insulated box(es) and heat or cool packs as necessary depending on location and weather conditions. Hard goods will be shipped via FedEx ground, USPS Priority Mail, or UPS ground. Live insect cultures must be shipped via 2nd day air or quicker.  Although the shipping companies do not guarantee live delivery, we will guarantee live arrival with them as long as we can ship during good weather and as long as the package will be signed for upon the first delivery attempt.  

SOMEONE MUST BE PRESENT TO SIGN FOR THE PACKAGE. 

We are not responsible if nobody is available to sign for the package. Shipment dates are prearranged based upon weather and your availability to sign for the package. If nobody is present to sign for the package the carrier will retry the next day. If this happens all insurance, and guarantees are void.  All claims must be made by phone by calling us at 408-591-1537 within 1 hour of delivery confirmation. Leaving a message on our answering machine within that time frame will serve as acknowledgement of a potential loss/claim. Remember, shipping and handling charges are not refundable. Our guarantee states that we will replace the deceased animal(s) less packing/shipping fees. Original shipments and subsequent reshipping are at buyers expense. Alternately, we may be forced to issue Credit Memo for the actual cost of the animal if we have none left to replace it with. ABSOLUTELY NO CASH OR CREDIT CARD REFUNDS ARE ISSUED IN THE CASE OF LOSS DURING DELIVERY/TRANSIT. If you do not agree with these terms, please do not place your order with us. Note: We pack animals carefully into vented deli cups with some damp sphagnum moss, then double (or triple) box them using heat or cold packs if necessary. We pack to the best of our ability so they arrive as safely as possible.  

Weather 

JL-Exotics will only ship when temps are between 50 and 80 degrees (Residential) or between 35 and 85 (Hold for Pick-up) at both the shipping and receiving locations. Hold at the nearest FedEx location is strongly encouraged and preferred to ensure the safety of the animals.  This may cause delays in shipping while waiting for favorable weather, but ensuring the safety of the animals is our priority. In the event that an animal does arrive inactive due to cold temperatures DO NOT try to warm them up by spraying or soaking the frogs in luke warm water, as this causes a sudden shock to the system and will kill the frogs. Leave them in their container, opened if you can watch them, at room temperature for at least 3-4 hours. Most of the time they will warm up and start eating the next day, usually earlier.  

Local or Show Sales 

All show sales are final. Customers are responsible for inspecting all merchandise and/or livestock prior to sale. JL-Exotics shall not be held responsible for merchandise and/or livestock once it has been purchased and removed from the immediate area of sale.  

The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of JL-Exotics. The collective work includes works that are licensed to JL-Exotics. Copyright 2008, JL-Exotics ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with JL-Exotics or purchasing JL-Exotics products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with JL-Exotics or to purchase JL-Exotics products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by JL-Exotics. You further agree not to change or delete any proprietary notices from materials downloaded from the site.

All brand, product, service, and process names appearing on this Web site are trademarks of their respective holders. Reference to or use of a product, service, or process does not imply recommendation, approval, affiliation, or sponsorship of that product, service, or process by JL-Exotics. Nothing contained herein shall be construed as conferring by implication, estoppel, or otherwise any license or right under any patent, copyright, trademark, or other intellectual property right of JL-Exotics or any third party, except as expressly granted herein. All trademarks, service marks and trade names of JL-Exotics used in the site are trademarks or registered trademarks of JL-Exotics.

This site may contain other proprietary notices and copyright information, the terms of which must be observed and followed. Information on this site may contain technical inaccuracies or typographical errors. Information, including product pricing and availability, may be changed or updated without notice. JL-Exotics and its subsidiaries reserve the right to refuse service, terminate accounts, and/or cancel orders in its discretion, including, without limitation, if JL-Exotics believes that customer conduct violates applicable law or is harmful to the interests of JL-Exotics and its subsidiaries.

JL-Exotics use of personal information that you may submit to JL-Exotics through this Web site is governed by the JL-Exotics Privacy Policy.

Limitation of Liability 

• JL-Exotics shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if JL-Exotics has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.  

Typographical Errors

•  In the event that a JL-Exotics product is mistakenly listed at an incorrect price, JL-Exotics reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. JL-Exotics reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, JL-Exotics shall issue a credit to your credit card account in the amount of the incorrect price.  

Termination of terms 

• These terms and conditions are applicable to you upon your accessing the site. These terms and conditions, or any part of them, may be terminated by JL-Exotics without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.

Indemnification 

• You agree to indemnify, defend, and hold harmless JL-Exotics, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.

JL-Exotics charges sales tax for merchandise ordered on this Web site based on the applicable state sales tax rate and the location to which the order is being shipped.

This site and the materials and products on this site are provided "as is" and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, JL-Exotics disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. JL-Exotics does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. JL-Exotics does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.

All sales are final. No refunds, and no warranties.

VOID WHERE PROHIBITED: 

Although the information on this Web site is accessible worldwide, not all products or services discussed in this Web site are available to all persons or in all geographic locations or jurisdictions. JL-Exotics and the advertisers each reserve the right to limit the provision of their products or services to any person, geographic area, or jurisdiction they so desire and to limit the quantities of any products or services that they provide. Any offer for any product or service made in the materials on this Web site is void where prohibited.  

GOVERNING LAW: 

In the event of litigation both parties agree that the Law of the State of business registration of JL-Exotics shall apply and both parties shall consent to the jurisdiction of said State's courts, or in the event of diversity of citizenship, the United States District Court for the (District). Both parties expressly waive a trial by jury.  

MISCELLANEOUS: 

The Terms and Conditions constitute the entire agreement between you and JL-Exotics with respect to this Web site. The Terms and Conditions supercede all prior or contemporaneous communications and proposals, whether electronic, oral or written between you and JL-Exotics with respect to this Web site. No modification of the Terms and Conditions shall be effective unless it is authorized by JL-Exotics. If any provision of the Terms and Conditions is found to be contrary to law, then such provision(s) shall be constructed in a manner to closely reflect, as much as possible, the intentions of the parties, with the other provisions remaining in full force and effect.